• Telephone Services

Do you want to remain independent and not build up your own resources, or do you simply have too little capacity in the short term to be able to meet your requirements?

No problem! – We staff your office and can therefore always be reached by your customers. You focus on the tasks you need to deal with, while we take care of everything for you in the background!

Both inbound and outbound, our experienced agents will be happy to help!

Hotline-Services inbound


We are happy to assist you in the back office by taking over activities such as: Friendly and competent call-taking on behalf of your company, recording and logging of all call-relevant data and information, identification of detailed caller concerns, recommendations based on the information provided, forwarding of requests to the desired contact person in your company, etc.

Help desk support / information service / order hotline

We not only accept your requests, but also offer you further help desk services, i.e.  a standardized and friendly customer telephone reception on behalf of your company, the recording and screening of questions, topics, service interruptions and complaints. We handle standard questions and checking of contractual claims, log all the call-relevant data for any post-processing, and, if necessary, forward the requests to the responsible department/member of staff in your company or as required, escalate to an on-call service, maintenance and technical staff or second-level support.

Hotline-Services outbound

Finally, in the outbound area, we welcome your new customers through a warm welcome call, arrange appointments for you and your employees, keep your databases up to date and prepare reports to provide you with the necessary data in the best possible way. We are happy to take over the management and invitations for events and conferences, etc.

Rruga "Bedri Shala", Lagjja e Muhaxherëve (Kulla e Zotnisë) 
10000 Prishtinë

T: +383 38726028
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